How can I exchange or return an item purchased online?
You have up to 30 days from reception of your order to exchange your item for another size or request a refund.
MESSO INC items may only be returned by mail to the following address:
731 S Adams St,
Glendale, CA 91205
In such cases, we recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us. Remember that we do not accept C.O.D. deliveries.
Returns by mail
1. PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE
Pack the items securely, in the original packaging if possible, and enclose the delivery note. You must state on this document whether you want to change the size or a refund and the corresponding articles.
2. ATTACH THE RETURNS LABEL IN A VISIBLE AREA ON THE PARCEL
731 S Adams Street,
Glendale, CA 91205
3. SEND THE ITEM
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend you to track and insure your package, at your expense, as we are not responsible for any
items that fail to reach us. Remember that we do not accept C.O.D. deliveries.
The change of size or refund will be processed within 3 business days after we receive your parcel at our warehouse.
When making exchanges and returns, please bear in mind that:
- Any items returned must be in the same condition in which you received them. Items must be undamaged, unworn, unwashed, in the original selling condition, with tags attached and with the original packaging.
- When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Bear in mind that in the case of returns by mail, MESSO INC will not accept carriage due or payment on delivery and will not pay the delivery or return charges.
- Any item that is returned more than 30 days after delivery is not subject to returns.
ExchangesIf you would prefer another size, you can request this when making your return. To do so, state on the
delivery note the item you wish to exchange and the new size.
- If this size is not available, we will refund you the amount for said garment.
- If you wish to exchange your item for another model or color, you must return the item and place a new order.
Refund (if applicable)Refunds will be processed within 3 business days from reception of your return at our warehouses. Once we have inspected the condition of the returned items, we will notify you by e-mail that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund will be made using the same payment method used to purchase the item.
If you have received a defective item or the wrong item and decide to return it by mail, remember to enclose the receipt of the postage expenses to return the package to our offices. Once we have inspected the condition of the items, we will reimburse the cost of the returned items and the proportional part of the original delivery costs.
The postage expenses will be reimbursed after the items are reimbursed.
In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.
Note that MESSO INC will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.